SafeRacks 18" x 36" Garage Wall Shelves (2-pack with hooks)

As an authorized retailer for SafeRacks, we honor their return and refund policy as outlined below.  Please contact us if you have any questions.

For a period of (30) thirty days from the date of purchase, should you not be satisfied with your product, you are entitled to a full refund less taxes and shipping & handling costs paid by the buyer.

Seller warrants to the original purchaser that its products are free from defects in materials & workmanship and will perform in accordance with its published specifications. This warranty does not cover damage resulting from improper handling or shipping of product, or damages by, misuse, abuse, fire, flood, improper installation, acts of God, neglect, corrosion, modification or mishandling.

In addition, this warranty does not cover cosmetic damage including scratches, dings, dents or cracks that do not affect the structural or functional capability of the product. Coverage terminates if the original purchaser sells or otherwise transfers the product.

ISSUING DEFECT REQUEST
To report a warranty defect, please contact customer care at info@superiorgaragestorage.com.

Please include the following information with your request:

• Full Name on Order
• Shipping Address
• Telephone Number
• Order Number
• Product Name (or) Product Registration Number – SKU
• Documentation
  • Photos
  • Detailed summary of the issue/defect.

SAFERACKS REVIEW PROCEDURES
If, after inspection, we find that the product is defective in materials or workmanship, we shall at no charge to you repair or replace the product at our discretion, and return the product to you.

CUSTOMER RESPONSIBILITIES
You are responsible for shipping costs but there is no charge for the inspection. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem.

Damages to the product, property or persons resulting from improper use (overloading), installation errors or buyer negligence are not covered by this warranty.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country.

Disclaimer of Implied Warranties; Limitation of Remedies

Implied warranties, including to the extent applicable warranties of merchantability or fitness for a particular purpose, are excluded to the extent legally permissible.

Any implied warranties that may be imposed by law are limited to one year, or the shortest period allowed by law. Some states and provinces do not allow limitations or exclusions on how long an implied warranty of merchantability or fitness lasts, so the above limitations or exclusions may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

Outside the 50 United States and Canada, this warranty does not apply.

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on back-order or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

If your order is in stock, and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@superiorgaragestorage.com.

Shipping Options:

• Standard Ground (small parcel delivery) - Free of charge in the 48 contiguous states.
• Free Curb-Side Freight Delivery* - Most items are eligible for free freight. Items too heavy to ship standard ground will be shipped by freight truck.  You will be contacted for scheduling of freight delivery, and this option will require someone to be home to receive shipment. It is very important that you provide a good contact number at checkout, because the freight company will contact you to schedule delivery once your order arrives at their facility. 

*Some items are not eligibe for free freight.  In these instances, a shipping rate is applied at checkout.

$200.00 Lift Gate Surcharge - May apply to some items, to residential deliveries that require a lift gate to lower item(s) off the shipping truck.  If you require lift gate service, please contact us at info@superiorgaragestorage, or 888-416-4902.

Freight shipments are curb-side delivery.  This means the delivery driver will unload the pallet(s) from the freight truck and leave the items curbside.  You will be required to bring the items into your home. 

For non-white glove deliveries, we recommend that you have someone with you to accept delivery, to help move the item(s) inside. 

Other shipping options may be available for an extra fee. Please contact us at info@superiorgaragestorage.com for more information before placing your order.

Free shipping is only available to the 48 contiguous states.  For information on shipping to Alaska and Hawaii, please email us at info@superiorgaragestorage.com.